Our Work » Conflict Management Training
At the heart of Peaceworks' vision is a desire to equip people to become practical peacemakers in their own lives and communities.
Everyone of us faces conflict on a daily basis: at home, with neighbours, service providers, at work and commercially. We have all discovered that such conflicts always cost us emotionally, and may cost us financially. Resolving such conflicts feels good and is good! Yet we have all discovered just how difficult that can be.
Peaceworks has a well established and highly-praised reputation in skills-based training design and delivery. We offer training that gives every trainee the tools to manage conflict, to understand and apply mediation skills, and to mediate with confidence. Peaceworks has trained individuals, businesses and organisations in the design and implementation of simple yet effective structures that handle both challenging and everyday circumstances.
We run the course in two ways; either as a five day residential course, or as three separate units (3 day Introduction to Conflict Management, 3 day Mediators' Basic Training unit and 1 day Intermediate course). The training is approved by the College of Mediators as entry-level to community mediation. The training offers a mixture of teaching, interaction and role-play. Each delegate receives a comprehensive teaching pack to accompany the training and the opportunity to become a Member of the College of Mediators once they successfully complete the course.
Some courses are offered with National Open College Network accreditation, for an additional delegate cost. This is a Level III (equivalent to an A level) qualification. It is recognised by the National Qualifications Framework and so of great value to professionals building their career portfolio. Those registering for OCN accreditation will need to collect and collate a portfolio of work that evidences their learning with the support and guidance of the trainers.
We are delighted to be working with partners to deliver some of these courses, most notably the Coventry Cathedral's Centre for Reconciliation, the gorgeous Beachcroft hotel which is right on the beach at Felpham, near Bognor Regis, the beautiful Crogen Hall in North Wales and a new venue, Pickwell Manor in Devon.
Peaceworks also offers tailor-made conflict management and mediation skills training programmes for organisations - please contact us for more details
"The process and concepts of mediation should be common practise in society. It is a tool that would resolve many issues preventing them escalating to unmanageable proportions" Substance Abuse Officer, Isle of Wight Council
'An excellent, informative and very useful course! Thanks to all!'
'Very inspiring and thorough course that will add significant skills that I will use for work and personal development.'
'Really good course, both for self development, personal skills and professional development. Anyone can learn from this!'
'The trainers were friendly and put you at ease. I would recommend this course to everyone - you will find it a useful tool in everyday life.'
'Fun, interesting, challenging and insightful. I had great confidence in the trainers' insight and knowledge-base.'
'I loved the balance of theory and practise - skills of the facilitators were paramount to the success of the week.'
'An illuminating journey towards self-awareness and how ones behaviour affects others.'
'I thoroughly enjoyed the course...I have learnt so much which can be used in many situations.'
'Superb course - constantly impressed with the process.
'So enjoyed this course that I would love to do it all again. You both are brilliant at what you do!'
'Informative, stimulating and I do feel I have learnt a new skill. (Unlike lots of previous training I have attended.)
'Really good course. Learnt lots about self, as well as mediation. Also how important language can be!'
'Excellent value for money - informative, thought provoking and a great way to upgrade skills...'
'...what I have learned will be valuable and so relevant in developing my area of business'
'Great facilitators who really knew their stuff and were able to introduce good humour throughout.'
'Excellent training. Very structured and clear'
'This course is amazing... I really felt in a real LEARNING process!'
'...the course was delivered brilliantly...it will have a life changing effect on me; in different areas of my life...'
'I have learnt so many skills I never knew I possessed.... It has given me the confidence...and the desire to eventually work as a mediator'
'Really useful training to transfer into the workplace - I'll strongly recommend this to others.'
'Genuinely new skills aquired and many new distinctions made. An open door that cannot be shut.'
'I would have no hesitation recommending this course to others. Incredible value for money. More than fulfilled my expectations.'
'Really well organised and facilitated. Felt very much able to contribute and learn.'
'An excellent course - highly relevant and adaptable to any conflict situation involving interpersonal relationships.'
'You have so much to gain both personally and professionally. A rare and valuable opportunity to increase your self-awareness.'
'Would strongly recommend Peaceworks' training - a good mix of practical experience, theory and discussion.'
Read our book review - (Required reading before some of our courses!)
"Getting to Yes", Negotiating an Agreement Without Giving In. By Roger Fisher and William Ury