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Communication Skills

Did you know that Peaceworks run courses in Communication Skills?

You can book up by following the link here.  The next course on 26th July 2012 where we will be looking at Communicating in the Workplace.

 

Communication - the big issue

When did you last have a lesson in communication? This question is one I often ask at the beginning of a Peaceworks Communication Skills course, and mostly - (not always) - the answer is "I've never had one".  

Thinking back to our own days at school, and for some that may be longer than others, recalling a time when we were given any information about communicating may come when you think about drama lessons.  For many, even that didn't happen.  

Communicating is something we all think we do.  After all, we talk, don't we?....

  

 

Communicating is so much more than what you say

Albert Mehrabian's study into the effect of tonality, speed, volume, body language etc and the way you say something opened eyes to the importance of facial expression and person-to-person communication. 

In other words, it's not so much the words we use, but the way we use them and interpret them with our body language, expression, tone, etc.  Doesn't say much for our preferred style of communicating through email, does it?  

So,..... let's think about that for a minute.  

If we prefer to communicate with people via email, how much of our intended message would be lost without the ability of the person you are talking to actually being able to see you?  Mehrabian suggested it was a staggering 93%, but it's important to stress that he didn't undertake the study using unspoken (written) communication.  Bearing this in mind, think for a minute about the number of times you've misinterpreted an email, or indeed had someone misinterpret your email?  

Communication skills are so important, as this press release from the CBI states.  Students and universities may be surprised just how much employers value the softer skills, such as communication and the ability to work in a team.  It doesn't just mean the ability to read and write.  

Communicating is all about the whole experience,

such as body language, eye contact, tone, volume, pitch and how you frame what you are saying.  It's not so much what you say (though that's important) but it really is the way you say it.  

The ability to get on with people is as important in the workplace as your qualifications and your experience.

Deloitte published a survey in 2010 about the importance of trust and communication in the workplace, which talks about the benefits of open communication and it's relationship to trust amongst employees.  The links between a positive working environment and good quality communication are well documented.

But what about ordinary, every day communication?  

If you want to get better at communicating, you can do so much to help.  Come along to one of our training courses to find out more.  Also, there are literally millions of articles published online about communicating and getting better at it.  With so much attention given to the subject in business and at home, it's quite interesting to think about why we don't do more work on this important part of our lives when it's most important - such as at school?  Food for thought perhaps......

Get in touch today, and book your next communications learning experience
01243 820604 or email chris@peaceworks.org.uk